We ship with UPS, USPS, and occasionally FedEx. Shipping charges shown at checkout are calculated by third-party carrier systems and are subject to change. We do not ship Cash on Delivery (C.O.D.) or use customer shipping accounts for retail orders.

From time to time we may offer free shipping on orders over a set value in U.S. dollars, for orders shipping within the United States and Puerto Rico. Free-shipping orders ship by the most economical method we choose, such as USPS Ground Advantage or UPS Ground. If you want a different service, select and pay for it at checkout.

Any shipping, delivery, or transit time shown at checkout, in a confirmation email, or in carrier tracking is an estimate only. These estimates are generated by our e-commerce platform and the carriers, not by us, and they are not guaranteed. For example, a USPS "2-Day" or UPS "3-Day" label describes a typical transit time, not a promise.

Once your package leaves our facility, we have no control over the carrier's handling or delivery speed. Simply Ingredients is not liable for carrier delays, and a delivery that arrives after an estimated date is not grounds for a refund, cancellation, or credit. Shipping charges are not refundable.

Expedited shipping speeds up transit time only. It does not move your order ahead of our processing time, and orders are processed in the order received. If your order is time-sensitive, please plan for both processing and transit time.

We insure our shipments. If a package shipped on our account is lost or damaged in transit, we will file the claim with the carrier or our insurer and replace your order once the claim has been processed. You must report the loss or damage as described under Damage, Missing Items & Incorrect Items.

We reserve the right to require a signature on delivery for any shipment, based on order value, destination, or other factors we choose. If a signature is required and no one is available, the carrier may leave a notice or hold the package for pickup. Packages returned to us as unclaimed are handled under Incorrect Addresses & Returned Packages.

We ship from Dallas, Texas, where temperatures can be very hot during parts of the year, and packages may be exposed to high heat inside carrier trucks and facilities. You are responsible for considering current weather, both here and at your delivery address, before ordering temperature-sensitive products such as butters, waxes, and certain actives.

We cannot screen orders for weather before shipping. We recommend avoiding temperature-sensitive products during extreme heat, or choosing an expedited shipping method to shorten time in transit. Even with expedited shipping, products may be exposed to high temperatures. Softening, melting, or separation caused by heat in transit is not considered damage or a defect. Many butters and waxes return to their original form once cooled.

Carriers sometimes mark a package as delivered before it actually arrives. If tracking shows your package was delivered but you have not received it:

1. Check around your property and with neighbors, building management, or your mailroom.
2. Contact your local post office (USPS) or the carrier (UPS or FedEx). Packages often arrive within a few days of the delivery scan.
3. If you still have not received the package, contact us within 7 business days of the delivery date shown in tracking so we can begin a trace.

A carrier trace can take 1 to 8 business days. If you do not contact us within 7 business days of the recorded delivery date, you accept responsibility for the package and agree not to hold Simply Ingredients liable. We are not responsible for theft or damage that occurs after a carrier marks a package delivered to the address you provided.

If your tracking has stopped updating or your package has not arrived, please contact us. Carriers require a waiting period before they will declare a package lost. Once the carrier confirms that a package shipped on our account is lost, we will file the claim and replace your order once the claim has been processed.

You must notify us of a package that has not arrived within 30 days of the ship date. After that, we cannot file a claim, and you accept responsibility for the package.

Please double-check your shipping address before placing your order. If you give us an incorrect or incomplete address, you are responsible for any additional charges to correct the address, intercept the package, reroute it, or reship it. If a package cannot be delivered because of an incorrect address or missing delivery instructions, the package is considered delivered and any loss is your responsibility.

If a package is returned to us because it was refused, unclaimed, or undeliverable as addressed, we will issue store credit for the cost of the goods minus the original shipping charge, the return shipping charged by the carrier, and a 10% restocking fee. Carrier return charges are often higher than the original shipping charge. We are not responsible for refused, unclaimed, or incorrectly addressed packages that are lost while being returned to us.

We currently ship within the United States, including Alaska and Hawaii, and to Canada and the United Kingdom.

Shipping charges shown at checkout cover transportation only. They do not include import duties, taxes (such as GST, HST, or VAT), customs charges, or brokerage fees, except where the law requires us to collect a tax at checkout, in which case it is shown in your order total. These charges are set by the destination country's government and are usually collected by the carrier or customs authority before or at delivery. International customers are responsible for paying them, and we cannot estimate them in advance.

If an international package is refused or returned because these charges were not paid, it is treated as a refused package under Incorrect Addresses & Returned Packages. Please check your country's import restrictions before ordering.

Please inspect your package at the time of delivery. If the box is visibly damaged, you may refuse the delivery, or ask the driver to note the damage, and then contact us as soon as possible.

If you find a damaged, leaking, missing, or incorrect item when you unpack your order:

1. Leave the box and its contents as they are, and save all packing material. The carrier may require it for inspection.
2. Take photos of the outside of the box, the packing material, and the affected items.
3. Email the photos, your order number, and a description of the problem to create@simply-ingredients.com.

All damaged, leaking, missing, or incorrect items must be reported within 5 days of delivery. No exceptions. After 5 days, you accept the order as delivered and agree not to hold Simply Ingredients liable.

If we shipped the wrong item, we will send the correct item. If an item was damaged in transit on our shipping account, we will send a return shipping label if we need the item back, file a claim with the carrier or our insurer, and replace the item once the claim has been processed.

Our packing records at the time of shipment are evidence of the items and quantities shipped.

For any eligible claim, including damaged, missing, incorrect, or nonconforming products, your sole and exclusive remedy is, at our choice, replacement of the product or, at our discretion, store credit. In no event will our liability for any product exceed the price you paid for it. We do not issue refunds for product claims.

Hard goods such as packaging and supplies may be returned if you contact us within 5 days of delivery and the item is unopened, unused, and in the same condition you received it. Please contact us for return instructions before sending anything back. Items returned without authorization will not be accepted.

We will notify you once we have received and inspected your return and let you know whether it was approved. Approved returns receive store credit for the price of the item. Return shipping is at your expense.

Sale items and gift cards cannot be returned.

Payment Disputes & Chargebacks

If you have a problem with an order, you agree to contact us first and follow the claim process in these terms before disputing a charge with your bank, card issuer, or payment provider. Most issues can be resolved quickly through our claim process.

If you file a chargeback or payment dispute, we may provide your payment provider with your order details, shipping and tracking records, our correspondence with you, and a record of your acceptance of these terms at checkout. A late delivery, or an issue not reported within the deadlines in these terms, is not a valid reason for a chargeback.

If a chargeback or dispute is resolved in our favor, you remain responsible for the full purchase price and any fees or costs we incur because of the dispute.

We reserve the right to refuse future orders from any customer who files a chargeback or dispute that is resolved in our favor, or who files one without first contacting us.

Each course page describes what the course covers and who it is best suited for. Because you receive full access to a course the moment you purchase it, all course sales are final and we do not offer refunds on courses. If you have trouble accessing a course you purchased, email us and we will help.